FAQ

Q: is it safe to shop with Kids Haven? Why are my particulars requested?

A: It is absolutely safe to shop with us. Your particulars are required to process your orders such as delivery arrangements, etc. Your information will be kept confidential and will only be used for its required purpose.

Q: Are there any extra charges from the listed price?

A:There will be delivery or postage charges in the event your orders fall below the free delivery amount of $75. Assembly charges applies for small items such as bookshelves and toy organisers. Beds and wardrobes and items listed assembly included will be waived of this charge. This charge is optional and is already reflected in the product description.You only need to pay this charge when you opt for assembly services,

Q: Are all the products listed available?

A: Not all products listed have ready stocks. Some products have stocks on hand and delivery can be arranged within 7 days upon payment. For items that are non available, they could either be on its way or an order needs to be placed in order to have your orders processed. Pls check with us for products availability. In the event a pre order had to be placed for your orders, pls allow for 3 to 5 weeks before delivery arrangements will be made.You will be contacted on delivery nearer to date. Solid Pine Wood beds are made to order and would require a lead time of about 2 to 3 months.

Q: Do you accept international orders?

A: Kids Haven only delivers to local Singapore addresses.

Q: Are products in Kids Haven exchangeable \ refundable?

Products in Kids Haven are strictly non refundable\ exchangeable unless due to certain circumstances. Pls refer to shipping and returns for details.

Q: What are the stated measurements based on?

A: Measurements are based on L x 8 x H. Please note that the measurements are hand measured.There may be a slight deviation of i-2cm at times.

Q:What is MDF?

Medium-density fibreboard (MDF) is an engineered wood product formed by breaking down hardwood or softwood residuals into wood fibres, combining it with wax and a resin binder, and forming panels by applying high temperature and pressure The comparison between MDF and plywood is that MDF is a lot stronger and denser. Most of our products including the storage boxes (box base) are made of MDF material.

It is made up of separated fibres, (not wood veneers) but can be used as a building material similar in application to plywood. It is much more dense than normal particle board. All the children's furniture comply with European and American safety standards and are painted with non toxic paint.You can request for the necessary certifications at any time when in doubt.

Q:What if I face damages with my products?

A: At Kids Haven, efforts have been taken in the shipping process to ensure your items arrive safely. It is equally frustrating to both yourself and us when you face problems in your purchases. Here’s what you can do in the event the undesired occur.

i. if the furniture is still useable, despite the damage, please proceed to use it.

ii. If there are surface defects on the product, pls report it to us within 14 days upon reciept of your items. We will either repair or replace the part for you accordingly.

In the event we do not have the proper replacement part, pls allow for 3 to 5 weeks for the part or product to be replaced.

Please refer to shipping and returns for more information on this topic. Feel free to check with us in the event you are unable to find an answer to your questions here.