Purchase Terms & Conditions
PURCHASE TERMS & CONDITIONS
Delivery Rates & Timings
Delivery timing: Mon to Fri, either 9am - 1pm or 2 - 6pm. Saturday delivery is subject to availability and would incur an additional $50 charge. Strictly no Sunday and Public Holiday deliveries.
Delivery date: You will be contacted in advance to arrange a convenient date and time. Please allow 3 to 4 hours interval for delivery. Delivery can be made within 1 week upon payment clearance (Ready stocks items). Shift/Dismantle/Disposal not included: Please clear room before delivery. Disposal service is at $40-100 per disposal, to be pre-arranged.
$7 delivery charge applies for orders below $75. Free single trip delivery for purchases more than $75. A 2nd trip starts from $20. Non-lift landing (e.g. Half a flight of stairs, delivery to bedroom but with stairs) will incur an additional $20 per floor per item. Please inform beforehand.
Delivery lead time is around 3-4 weeks if a product has run out of stock. For solid pine wood items like beds and wardrobes, around 2 to 3 months. (Subject to shipping delays).
Kids Haven sources its products from overseas. We do not operate factories and therefore do not have direct control over the manufacturing and shipping process.
If you prefer to self-collect your items, you may do so at our Woodlands outlet. (See address). Please contact us at firstname.lastname@example.org to make arrangements prior to coming. Goods uncollected 3 months from date of collection notification will be confiscated and resold to defray costs. Exceptions can be made if prior notice is given.
Free assembly: For all beds, full wardrobes, and full study tables. Other furniture prices do not include assembly (range from $15-$20 per item), unless otherwise stated. Assembly services requires around 1 week to arrange.
Items will be pre-assembled prior to delivery. Bigger items such as wardrobes and beds will be assembled onsite. Please allow for sufficient space for the assembly works and space for the items.
Full payment is required prior to delivery. A minimum of 50% deposit is required for items with longer waiting time. Balance payment by bank transfer.
Solid Pine Wood Beds - Additional Terms and Conditions
Due to the nature of the pine wood, there will be imperfect wood pieces, hairline cracks, visible wood grains like eyes and irregular grains throughout the bed. This does not constitute a defect. Please examine our displays carefully. Further, the bed base used is raw finish - solely as a support for the mattress. Please specify if you prefer adding varnish at an additional cost. Non-toxic oil base painting technique which allows the pine oak wood grains to show. Solid Pine Wood Beds are strictly non-refundable as they are made-to-order.
Returns and Exchanges
Kids Haven strives for customer satisfaction and we want to make your shopping experience with us a pleasant one. Returns and exchanges are willingly accepted within 3 days from the day the purchase is made and we will issue a refund, less any admin fee, and excluding the delivery charge if we have already delivered the items to you.
You are responsible to bring the returned items to our showroom if already delivered. If a collection service is required, there is a S$50 collection charge for beds, furniture and other larger items, S$30 dispatched courier service for smaller items.
Note: There is an admin fee of 25% if the return/exchange is due to customers' own will.
For all returns we simply ask that you take care to return the items to us in the condition that you received them. The return items should be unopened and unused and still in its original packaging.
Please note that we cannot accept returns as following conditions except due to manufacturing defects.
- Items returned not in its original packaging
- Items sold at As-Is condition
- Items been used
- Mattresses, pillows, etc that have been unwrapped (For hygiene reasons)
- Item has been personalised or made to your specific requirement. (All solid pine wood products are strictly non-refundable)
- Items indent from overseas specially for you.
- Goods damaged after leaving our store or have checked and received in good condition during the delivery.
At Kids Haven, we endeavor to deliver the items to you in good condition. Efforts have been taken in both packing and shipping process to ensure the items arrive safely. it is equally frustrating to both yourself and us when things go wrong during shipping transit or during the supplier's packing process.
Here’s what to expect:
As these are hand-painted children's furniture or bulky wood furniture, please note that minor scratches, paint marks. and paint irregularities are common signs that could be found on hand-made items. Please pardon these signs in the event you face them in your purchase. in the case of beds and wardrobes (minor chips might occur during the shipping process).
1. If your surface defects does not affect the aesthetic and usage function of the product, we will be glad you continue to use them.
2. If the surface defects does not align with point 1, please send pictures of affected product to email@example.com with your order details. We will arrange to rectify or replace the affected parts within 7 days. in the event, we do not have the available part on hand, please allow for 3 to 5 weeks for the replacement part to be shipped in.
All other issues relating to the above will be dealt on a case-by-case basis. Please report defects or any dissatisfaction within 7 days upon receipt of your products to firstname.lastname@example.org. All issues should be accompanied with photos and information relating to the issue. Please allow for 2 to 3 days of investigation work to be done. A satisfactory answer and the necessary actions will be taken accordingly. We apologise for any inconvenience caused for any issues arising from these problems.
Above terms and conditions are subject to changes by the management without prior notice.